Customer Service

Job Summary
The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts.
The AC has three main focus areas:
1) maintenance and understanding of customer demands
2) managing customer shipments and
3) managing communication around areas that impact demand and/or shipments.
Specific duties include:
- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or iss...