CUSTOMER SERVICE REPRESENTATIVE TIER 2

The Kativik Regional Government (KRG), a supramunicipal body with jurisdiction over the territory of Québec located north of the 55th parallel, is looking for an energetic and motivated individual to work in the capacity of:

CUSTOMER SERVICE REPRESENTATIVE TIER 2

Reporting to the Network Operations Coordinator and working closely with the other employees of the Tamaani section, the Customer Service Representative Tier 2 assists the Customer Service team and provides “level 2+” support on network-related issues. The duties and responsibilities of the Customer Service Representative Tier 2 are but not limited to:

• Monitor all network traffic segments and address potential issues stemming from changing patterns;
• Assist Customer Service team and provide “level 2+” support on network related issues;
• Assist customers with internet access, web streaming and web conferencing issues, applications, and projects;
• Ensure prop...