Customer Service Sr. Analyst (Santiago Mexquititlán Barrio 1ro.) (Tequisquiapan)

Summary

Are you passionate about delivering exceptional customer service while managing complex, high-priority accounts? Join us as a Customer Service Sr. Analyst, where you’ll oversee the end-to-end order process, leverage your analytical expertise, and champion a customer‑focused culture. This role is based in Querétaro, México, as part of Kellanova’s Integral Business Services (GBS) team and offers an adaptable model of work.

Responsibilities

• Act as the primary point of contact for assigned complex, high‑priority accounts, ensuring consistent and reliable performance.
• Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.
• Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&D, and returns. Use tools like SAP and Celonis to drive process efficiencies and implement continuous impro...