Customer Success Implementation Manager

Coconut Software is hiring a Customer Success Implementation Manager to ensure effective SaaS implementations and enhance client relationships. This role requires expertise in managing multiple projects simultaneously.

As an Implementation Manager at Coconut Software, you will leverage 3-5 years of SaaS implementation experience to guide clients through seamless onboarding. Your role will require effective collaboration with internal teams to align customer goals with organizational priorities while navigating a dynamic environment.

Key Responsibilities:
• Lead the onboarding process for software solutions
• Develop robust project timelines and communication plans
• Organize goal-setting sessions with stakeholders
• Be the main contact for customer inquiries and feedback
• Monitor project risks and address issues proactively

Requirements:
• 3-5 years of experience in SaaS implementations
• Demonstrated abi...