Customer Success Manager

At SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative AI-powered Service Management platform is transforming how businesses operate globally.

We are seeking a Customer Success Manager to join our team and support some of our largest global customers. This role goes beyond traditional customer relationship management—you will act as a strategic advisor helping customers maximize the value of SysAid’s platform through AI adoption, automation, and innovative service management practices.

Your primary responsibility will be to drive customer outcomes, retention, expansion opportunities, and long-term partnerships. You will guide customers through their AI journey, helping them identify opportunities to leverage AI-powered capabilities, adopt emerging technologies such a...