Customer Success & Operations Manager (Mexico) (Guadalajara)

About Us

We are a growing startup helping fast-growing businesses scale through high-quality offshore talent. We manage large customer accounts and are looking for a strategic, hands-on customer success leader to manage these relationships and ensure operational excellence.

Role Overview

As a Customer Success & Operations Manager, you will own the post-sale relationship with our highest-value customers. You will act as a trusted advisor to clients and oversee the offshore teams delivering services to them. This role requires excellent relationship management, team coordination, and operational problem-solving skills.

What Youll Do

Account Ownership

• Serve as the main point of contact for assigned customer accounts.
• Build and maintain strong relationships with senior client stakeholders.
• Conduct regular check-ins, QBRs, and performance reviews.

Team & Talent Oversight

• Su...