Customer Support and Web Administrator

Impatica is seeking a Customer Support Representative and Web Site Administrator to deliver top-tier service and maintain our corporate online presence. This dual role encompasses customer support, website management, and product quality testing.

The ideal candidate will provide exceptional support by troubleshooting customer issues and maintaining thorough product knowledge. This role includes ensuring our website meets accessibility standards and continually driving improvements. Candidates will be involved in product testing alongside development teams, guaranteeing the software's quality before release.

Key Responsibilities:
• Deliver high-quality telephone and email support to clients
• Manage and update corporate website and blogs
• Troubleshoot customer issues and escalate as necessary
• Oversee website performance and optimization
• Execute functionality and stability testing for products

Requirements:
•...