Customer Support Manager

Job Description

Job Title: Customer Support Manager

Experience: 7 to 20 Years

About Company:

At Company, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital.

The Right Individual:

The ideal candidate is a tech-savvy Engineer who leads and mentors Support Engineers to deliver high-quality, timely support to Company’s global customers. They communicate effectively to build client trust and demonstrate strong leadership and problem-solving skills. Highly adaptable and organized, they thrive in a dynamic, fast-paced environment, balancing customer advocacy with business objectives while ensuring SLA compliance. With deep technical and functional knowledge of Company’s product suite, they drive exceptional customer satisfaction an...