Customer Support Specialist

About the Role:

As a Customer Support Specialist, you will play a key role in delivering a positive and consistent customer experience across Camp Australia. You’ll manage escalated complaints, support complex customer enquiries, and contribute to the continuous improvement of customer processes and quality outcomes.

This role is ideal for someone who enjoys problem-solving, working collaboratively across teams, and turning customer feedback into practical improvements.

What You’ll Be Doing:

• Customer Complaints & Escalations

Handle escalated complaints across channels, resolve issues per policy, and recommend improvements to prevent future escalations

• Quality & Training Support

Use complaint insights to improve quality, processes, and training content

• Customer Experience Support