Customer Support Specialist Ii (Xico)

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field.

Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.

• Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
• Secure capacity for loads
• Leverage carrier relationship to influence capacity awards during tight markets
• Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
• Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
• Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.