Customer Support Team Lead

Job Title

Job Description

Job Description

Lead with purpose. Support with expertise. Improve lives through meaningful work.

As a Customer Support Team Lead – North LATAM, you will play a key role in delivering exceptional customer support while leading the day-to-day coordination of a team of Remote Service Engineers across the region.

This position combines technical expertise, customer focus, and people leadership. You will be responsible for ensuring high-quality service delivery, supporting complex customer escalations, coaching team members, and driving operational excellence across support activities. Working closely with customers and cross-functional teams, you will help ensure healthcare technologies remain available and performing at their best—ultimately contributing to better patient care.

Your Role

In this role, you will: