GE-Vernova-
Customer Technical Support Engineer Lead
Description
Lead innovative Customer Technical Support efforts for hardware in Grid Automation. This role emphasizes advanced technical support and proactive customer engagement for impactful solutions.
In this role, you will serve as a Level 3 technical support expert, addressing product issues and leading initiatives to resolve customer complaints. Your expertise will be crucial as you interface with various quality teams and collaborate with R&D to enhance product design. This position requires adaptability to a fast-paced environment and a commitment to staying abreast of new technologies.
Key Responsibilities:
• Deliver advanced support on grid automation products
• Resolve customer complaints and prepare communication reports
• Conduct on-site visits and troubleshooting efforts
• Collaborate on hardware defect investigations with R&D
• Create detailed reports on investigations and resolutions
Requirements:
• Bachelor’s Degree in Electrical Engineering or similar
Apply Now
In this role, you will serve as a Level 3 technical support expert, addressing product issues and leading initiatives to resolve customer complaints. Your expertise will be crucial as you interface with various quality teams and collaborate with R&D to enhance product design. This position requires adaptability to a fast-paced environment and a commitment to staying abreast of new technologies.
Key Responsibilities:
• Deliver advanced support on grid automation products
• Resolve customer complaints and prepare communication reports
• Conduct on-site visits and troubleshooting efforts
• Collaborate on hardware defect investigations with R&D
• Create detailed reports on investigations and resolutions
Requirements:
• Bachelor’s Degree in Electrical Engineering or similar