Instacart
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CX Pillar Operations Manager Remote
Description
Elevate customer support solutions as the CX Pillar Operations Manager at Instacart. This remote role requires strategic thinking and hands-on leadership to enhance CX operations.
Instacart seeks a dedicated manager for the Customer Experience Consumer team to oversee one or more support pillars. You'll drive impactful improvements in KPIs, lead a team, and ensure high-quality support while collaborating with various departments to implement comprehensive business strategies.
Key Responsibilities:
• Set and execute strategies for CX operations
• Manage a team of 2 to enhance execution and results
• Collaborate with vendors to optimize performance
• Partner with teams for product changes and improvements
• Analyze data for insights and operational refinement
Requirements:
• 6+ years in customer experience or support operations
• 2+ years in management of direct reports
• Experience managing vendor performance and QA processes
• Strong skills in data a...
Instacart seeks a dedicated manager for the Customer Experience Consumer team to oversee one or more support pillars. You'll drive impactful improvements in KPIs, lead a team, and ensure high-quality support while collaborating with various departments to implement comprehensive business strategies.
Key Responsibilities:
• Set and execute strategies for CX operations
• Manage a team of 2 to enhance execution and results
• Collaborate with vendors to optimize performance
• Partner with teams for product changes and improvements
• Analyze data for insights and operational refinement
Requirements:
• 6+ years in customer experience or support operations
• 2+ years in management of direct reports
• Experience managing vendor performance and QA processes
• Strong skills in data a...