Confidential
Provide second-level IT support for end-user incidents and service requests, including troubleshooting hardware, software, and networking issues. Support end-user environments by configuring, deploying, and maintaining hardware, peripherals, and applications. Maintain detailed documentation for issue resolutions and update knowledge base articles to improve team efficiency a...
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Desktop Support Technician
Description
Job Title: Desktop Support Technician
Job Description
The Service Desk Technician II serves as an intermediate escalation point for Tier I technicians, resolving complex technical issues and supporting end-user hardware, software, and networking needs. This role bridges the gap between Tier I and Tier III support by handling tasks of moderate complexity and mentoring Tier I staff. The ideal candidate will possess strong problem-solving skills, a commitment to excellent customer service, and thrive in a dynamic, fast-paced environment.
Responsibilities