Digital Adoption Manager at BMO

Elevate customer experiences as the Digital Adoption Manager at BMO in Toronto, ON. Spearhead initiatives that enhance digital engagement and promote self-serve banking.
This management role in Customer Lifecycle Management involves guiding the Digital Adoption initiative's design and execution. You will work collaboratively across Product, Digital, Marketing, and Analytics teams to optimize user journeys and drive digital capability adoption. The position requires strategic thinking and a strong ability to navigate complex stakeholder environments.
Key Responsibilities:
• Develop and evolve the Digital Adoption strategy
• Lead end-to-end delivery of digital initiatives
• Design seamless digital-first customer experiences
• Collaborate with cross-functional teams
• Analyze performance data for optimization
Requirements:
• 4-7 years in retail banking or digital strategy
• Proven leadership in cross-functional projects
• Expertise in digital channels and ...