Director of Client Results in Tampa

Elevate client experience as the Director of Client Results with MattLaw® in Tampa, FL. Focus on maximizing client evidence and pre-suit claims support for personal injury cases.

This full-time role involves overseeing client onboarding, managing communications, and ensuring quality control on all correspondence. You will guide clients through their injury claims, document histories, and coach team members for optimal service. Your impact will be critical in resolving claims efficiently and improving client satisfaction.

Key Responsibilities:
• Track marketing metrics to optimize client outreach
• Oversee intake and onboarding of new clients
• Manage team training on software and file management
• Ensure quality control on communications with clients
• Collect and document evidence for claims adequately

Requirements:
• Associate degree in paralegal studies or equivalent experience
• Exceptional organizatio...