JRoss Recruiters

Director of Sales and Operations - General Merchandise

📍 Toronto, Ontario, Canada ⏰ Permanent

Description

Description
Operational Leadership and Excellence
Establish and elevate service standards to ensure a consistently exceptional customer experience.

Refine, standardize, and simplify processes to improve efficiency and store productivity.

Drive consistent execution of brand standards, merchandising directives, and operational procedures.
Sales and Performance
Lead multi-unit leaders to deliver strong sales results through effective coaching and strategic insights.

Develop plans to strengthen conversion, average transaction value, product knowledge, and store performance.

Analyze business trends and performance metrics to identify opportunities and implement improvement strategies.
People Leadership and Culture
Mentor District/Area Managers to build strong, engaged, and customer-focused teams.

Foster a culture of accountability, performance, and continuous improveme...
            

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