Dispatcher II - Onsite - Philadelphia, PA

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!


Modivcare is looking for an experienced Dispatcher II / Customer Advocate II to join our team. This position is responsible for interacting with providers to provide information in response to inquiries from Transportation Providers regarding members, services, handling and resolving complaints, as well as providing superior customer service to all external and internal customers.


This role...
+ Assists Transportation Providers with transportation questions and concerns.
+ Schedules, modifies and cancels reservations as requested.
+ Obtains and documents details of any complaints being filed.
+ Receives and documents provider concerns.
+ Ensures accurate trip data input.
+ Refers unresolved customer grievances to designated department for further investigation and reso...