Dispute Resolution Specialist

Dispute Resolution Specialist

Job Scope

To manage and resolve internal disputes, ensuring fair and timely outcomes. This role involves investigating complaints, analysing evidence, and communicating with stakeholders to reach resolutions that align with company policies and regulatory requirements.

Key Responsibilities

Complaints Handling & Resolution:

• Manage and resolve customer complaints in a fair, objective, and timely manner, in accordance with ASIC RG 271 and internal policies.
• Ensure acknowledgment of complaints within required timeframes and that resolutions or progress updates are provided in line with regulatory timelines .

• Escalate complex or high-risk complain...