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Dynamic Front Office Manager at Hotel Willo
Description
Shape guest experiences as the Front Office Manager at Hotel Willo. Lead a 220-room social enterprise hotel dedicated to community reinvestment while delivering high-quality service.
Join Hotel Willo, where you will oversee all front office operations, including reservations and guest relations. This leadership role requires exceptional communication and organizational skills. You will foster a welcoming environment, support a positive team culture, and engage actively with guests to ensure their needs are met.
Key Responsibilities:
• Oversee front office functions and guest services
• Resolve guest concerns and enhance their stay
• Coordinate team schedules based on occupancy
• Recruit, train, and supervise front office staff
• Monitor expenses and maximize hotel revenues
Requirements:
• 3-5+ years in hotel operations leadership
• Strong knowledge of hotel systems like OPERA Cloud
• Excellent commun...
Join Hotel Willo, where you will oversee all front office operations, including reservations and guest relations. This leadership role requires exceptional communication and organizational skills. You will foster a welcoming environment, support a positive team culture, and engage actively with guests to ensure their needs are met.
Key Responsibilities:
• Oversee front office functions and guest services
• Resolve guest concerns and enhance their stay
• Coordinate team schedules based on occupancy
• Recruit, train, and supervise front office staff
• Monitor expenses and maximize hotel revenues
Requirements:
• 3-5+ years in hotel operations leadership
• Strong knowledge of hotel systems like OPERA Cloud
• Excellent commun...