ECM Success Engineer - Post-Deployment & Optimization

Responsibilities

• Resolving post-deployment, non-break/fix Ad-Hoc ECM Service Requests
• Diagnosing low-usage red flags and removal of underlying technical blockers
• Configuration & Workflow Tuning across the ECM cloud suite and legacy Vesta 911 product utilized in Vesta Hybrid environments
• Advanced mapping configuration to integrate supplemental data layers, floor plans and other functionality to ensure maximum situational awareness for Users
• Remote and Keyboard-Side coaching to build Customer Administrator proficiency and system management independence
• Manage and lead our relationship throughout the length of the custom