Silverspin
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End User Support Specialist
Description
**Position Overview**:
We are looking for an IT Support Specialist who will be part of the Silverspin Corporate IT team delivering IT Services to a global organization with 400 users across 5 countries.
**Key Responsibilities**:
- Install, configure, and maintain devices, including Windows and Mac OS laptops throughout the user life-cycle.
- Ensure devices are updated with the latest patches, software, and security updates using Microsoft Intune
- Manage device inventory and lifecycle, including provisioning, deployment, and decommissioning.
- Support and maintenance of AV, Video Conferencing, 3CX, and printing systems
- Troubleshoot software-related issues and provide solutions to enhance user productivity
- Provide local and remote technical support to end-users, resolving hardware, software, and connectivity issues promptly.
- Respond to service requests and incidents using Technical Service Desk (Jira), ensuring timely resolution and excellent customer sa...
We are looking for an IT Support Specialist who will be part of the Silverspin Corporate IT team delivering IT Services to a global organization with 400 users across 5 countries.
**Key Responsibilities**:
- Install, configure, and maintain devices, including Windows and Mac OS laptops throughout the user life-cycle.
- Ensure devices are updated with the latest patches, software, and security updates using Microsoft Intune
- Manage device inventory and lifecycle, including provisioning, deployment, and decommissioning.
- Support and maintenance of AV, Video Conferencing, 3CX, and printing systems
- Troubleshoot software-related issues and provide solutions to enhance user productivity
- Provide local and remote technical support to end-users, resolving hardware, software, and connectivity issues promptly.
- Respond to service requests and incidents using Technical Service Desk (Jira), ensuring timely resolution and excellent customer sa...