Confidential
Responsibility to install, configure & maintain MTNGC Digital systems from IT perspective.
Haraka based on Salesforce & Enxoo solutions for telco
MTNGC systems access
Provide access to end-users
Unlocking user accounts or resetting passwords due to user forgetfulness
Dealing with SSO, two-factor authentication, and certificate problems
Office365 integration
Homepages configuration
Roles & Profiles
Notifications (emails, chatters)
Provide 1st line support for issues/queries raised...
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Engineer: IT Application (CRM) at MTN GlobalConnect
Description
Mission/Core purpose of the Job
The IT Support & Systems Admin will be responsible for providing IT Support which includes end user 1st line support, application maintenance, systems administration and testing support.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
IT Support & Systems Administrator