Genesys Cloud Services, Inc.
Apply Now
Enterprise Billing Support Engineer at Genesys
Description
Become a key part of Genesys as an Enterprise Support Engineer focusing on IT Billing Services. Utilize your technical skills to enhance the reliability and performance of billing platforms in a remote role across Canada.
As part of the IT Billing Services team at Genesys, you will address and resolve complex billing issues within a sophisticated subscription ecosystem. Relying on your experience with Salesforce, Zuora, and AWS, you’ll work closely with various teams to ensure the integrity and availability of essential systems. Communication and technical problem-solving are crucial as you handle high-impact incidents affecting revenue.
Key Responsibilities:
• Monitor and troubleshoot billing platforms and integrations
• Participate in 24x7 on-call rotations for operational support
• Resolve billing incidents and data discrepancies
• Collaborate with Engineering and Product teams for defect diagnosis
• Maintain operational documentation and support continuous impr...
As part of the IT Billing Services team at Genesys, you will address and resolve complex billing issues within a sophisticated subscription ecosystem. Relying on your experience with Salesforce, Zuora, and AWS, you’ll work closely with various teams to ensure the integrity and availability of essential systems. Communication and technical problem-solving are crucial as you handle high-impact incidents affecting revenue.
Key Responsibilities:
• Monitor and troubleshoot billing platforms and integrations
• Participate in 24x7 on-call rotations for operational support
• Resolve billing incidents and data discrepancies
• Collaborate with Engineering and Product teams for defect diagnosis
• Maintain operational documentation and support continuous impr...