EV 2 Wheeler Technician (Bangalore)

Job Opening: Automobile Service Champion About Client: Our client is a leading Indian multinational ride-sharing company, with a diverse portfolio that includes financial services and cloud kitchens. Role: Automobile Service Champion Roles and Responsibilities: Customer Handling Greet customers with a smile and maintain a professional and courteous demeanor Verify service requests and capture customer feedback in the system Communicate effectively with customers regarding repair updates Diagnosis Analyze and diagnose scooters to determine necessary repairs Update diagnosis reports in the Workshop Management System (Getafix) Perform repairs and final inspections based on customer feedback System Handling Track customer complaints in Zendesk and update the system in real-time Operate the Workshop Management System (Getafix) with 100% adherence Update operational status and estimated time of arrival in CRM and WMS systems Conduct deep diagnosis of scooter health in the Telematics Command ...