Tangerine Bank
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Everyday Banking Senior Manager Role
Description
Lead client satisfaction efforts as the Senior Manager of Everyday Banking at Tangerine's Contact Centre. Focus on team development and drive strategies for exceptional customer service.
As the Senior Manager, you will spearhead critical business strategies while promoting a relationship-driven culture. This leadership position requires managing team performance and upholding compliance standards. Your role will also include meeting departmental sales goals and supporting operational improvement projects.
Key Responsibilities:
• Drive a culture centered on customer engagement
• Lead performance management initiatives for your team
• Ensure departmental sales goals are consistently met
• Participate in corporate projects for operational improvements
• Uphold compliance with regulatory standards
Requirements:
• University or College Degree or similar experience
• Over 5 years in contact centre leadership rol...
As the Senior Manager, you will spearhead critical business strategies while promoting a relationship-driven culture. This leadership position requires managing team performance and upholding compliance standards. Your role will also include meeting departmental sales goals and supporting operational improvement projects.
Key Responsibilities:
• Drive a culture centered on customer engagement
• Lead performance management initiatives for your team
• Ensure departmental sales goals are consistently met
• Participate in corporate projects for operational improvements
• Uphold compliance with regulatory standards
Requirements:
• University or College Degree or similar experience
• Over 5 years in contact centre leadership rol...