Front Desk Agent (Full-time) | Ramada Plaza Niagara Falls

AtTokucGroup,webelieveincreatingexceptionalexperiences,notjustforourguests,butforourteammembersaswell.Ourmissionistocelebratetalent,supportgrowth,andensureeveryindividual'scontributiontrulymatters.

JoinourdynamicteamasaFrontDeskAgent!Weareseekingforaprofessionalwithapositive,upbeatpersonalityandagenuinedesiretodeliveroutstandingcustomerservice.Theidealcandidatewillpossesssolidorganizationandcommunicationskills,astrongsalesapproach,andtheabilitytobalancevarioustasksandprioritieseffectively.

KeyResponsibilities:

• Check-in’s,check-out’s,andhandlingallguestregistrations
• Makingandmodifyingreservations
• HotelOperatorandConciergeduties
• Collectpayments,postingchargestoguestaccounts,cashanddebittransactions,directbilling,maintainingafloat,cashingoutatendofshift
• Ensuretimelyandaccuratecustomerserviceatalltimesforin-personguestsandtelephonecalls
• Handlecomplaintsimmediately,investigatetheissues,determinearesoluti...