American Express
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Future Opportunity Customer Care Professional (US Market)
Description
Future Opportunity Customer Care Professional (US Market)
CDMX, Mexico(Hybrid)
**Job Description**
Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.
**Responsibilities**
**What would you do every day as a Customer Care Professional?**
+ Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
+ Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
+ Utilize your “service oriented” personality to develop key selling skills...
CDMX, Mexico(Hybrid)
**Job Description**
Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.
**Responsibilities**
**What would you do every day as a Customer Care Professional?**
+ Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
+ Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
+ Utilize your “service oriented” personality to develop key selling skills...