Gigadat Email Support Specialist

Become a vital part of Gigadat's team as an Email Support Specialist, dedicated to enhancing merchant experiences. Provide exceptional customer service through effective email communication and problem resolution.
This full-time role places you on the front lines, responding to merchant inquiries and troubleshooting issues within a friendly support environment. Ideal candidates possess excellent communication skills, a customer-oriented approach, and the ability to multitask effectively in a fast-paced setting.
Key Responsibilities:
• Address inbound email inquiries from merchants and users
• Offer clear guidance and troubleshoot issues
• Efficiently handle escalated customer concerns
• Work with internal teams to resolve challenges
• Keep accurate records of customer interactions
Requirements:
• Proficient written communication skills
• Strong problem-solving and analytical skills
• Customer service mindset with proactive attitude
• Ability to work ...