Global Luxury Retail Excellence & Concierge Lead

Universal Genève is seeking a Head of Retail Excellence and Conciergerie for its Geneva flagship. This role focuses on enhancing operational excellence, setting KPIs, and ensuring high-end client service across locations.

Ideal candidates will have 6-8 years in luxury retail operations, excellent process management skills, and fluency in French and English. Benefits include home office flexibility and development opportunities.