Guadalajara | Air Export Agent - Agente de Exportación Aérea

Job Description

Summary Description: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Key Responsibilities:

Expeditor Core Competencies

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and resolves issues promptly and resolutely, escalating to management when necessary. Builds rapport, exhibits empathy, and strives continually to improve customer satisfaction.

This skill applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations. Commits to operational excellence and continuous improvement for own job function and across the network. All activities comply with company policies, procedures, the code o...