GuestCare Specialist (Remote) - English + Spanish or French

At KeyNest GuestCare, we help property managers and short-term rental businesses deliver exceptional guest experiences, day and night.

As a GuestCare Specialist, you'll become an extension of our customers' teams, supporting guests throughout their stay and helping resolve everything from simple questions to urgent situations. Whether it's helping a guest check in, coordinating a maintenance issue, or reassuring someone during an unexpected problem, you'll be trusted to make informed decisions and keep guests updated every step of the way.

This isn't a scripted customer service role. We're looking for people who enjoy taking ownership, thinking critically and delivering outstanding hospitality through every interaction.

If you're calm under pressure, communicate with empathy and enjoy solving real-world problems, we'd love to hear from you.

Tasks

• Support guests via phone, email and live chat throughout their stay.

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