Head of Customer Service- 61112942379
Description
Job Title: Head of Customer Service
Location: Remote
Work Hours: Sa-Wed 9am-5pm PST
Type: Full-Time
About Us:
We are a rapidly growing e-commerce company revolutionizing the funeral and memorial industry by offering premium products and exceptional service at a fraction of traditional costs. Our mission is to empower customers with transparency and a compassionate experience during one of life’s most challenging moments.
Position Overview:
We are seeking a strategic and empathetic Head of Customer Service to lead and scale our customer support operations. The ideal candidate will have a proven track record of building and managing high-performing support teams, with a customer-first mindset and the ability to balance operational efficiency with personalized care.
Responsibilities: