Housekeeping Team Leader - Park Hyatt Jakarta

**Description:**

· Reports complaints or problems to Housekeeping Assistant Manager if no immediate solution can be found.

· Ensures the Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either the customers or other departments.

· Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.

· To be knowledgeable and promote / upsell Outlets and other facilities/ program whenever opportunities arises.

· Ensures a high level of product knowledge of hotel and local area.

· Complies with the Hotel policies and procedures relating to Rooms Division.

· Complies with all systems and procedures as laid down by the Rooms Division.

· Maintains and updates guest history and marketing database as laid down in Front office procedures.

· Ensures a high level of custom...