PURE Canadian Gaming

Houseman

📍 Calgary, Alberta, Canada ⏰ Full Time Hourly

Description

Title
Houseman
Reports To
Games Manager
Summary
The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.
Core Competencies
Customer Service
Team Work
Communication
Interpersonal Awareness
Job Duties
Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
Answer Phones.
Open and close games as required.
Deal with guests’ inquiries and problems.
Run the Board.
Organize and deal with the Dealers
Maintain Paper work.
Bad Beat
Cashier
Tracking table opening and closing.
Scheduling.
Work as a Ca...
            

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