Hr Service Centre Associate Montreal Toronto

Overview

Become a crucial support in the HR Service Centre as an Associate in Montreal. This full-time role focuses on handling HR inquiries and enhancing the employee experience in a hybrid work model. The HR Service Centre serves as the first point of contact for employee inquiries.

Leverage your HR expertise and communication skills to impact employee success at Canada Life in Montreal.

Responsibilities

• Handle HR inquiries via phone and case management system
• Resolve escalated issues by researching and applying SOPs
• Educate employees on HR tools and self-service options
• Update SOPs and knowledge documentation for accuracy
• Collaborate with cross-functional HR teams for seamless service

Qualifications

• Experience or certification in HR preferred
• Bilingual in English and French essential
• Excellent analytical and communication skills
• Attention to detail an...