ABB
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Hybrid Technical Support Specialist at ABB
Description
Elevate customer satisfaction as a Technical Support Specialist with ABB in a hybrid work model. Provide expert solutions for Motion Drive Products and resolve complex technical issues.
In this hybrid role, you will report to the Commercial Operations Manager and support customers by analyzing technical problems related to VFDs and PLCs. Your experience will help ensure a superior customer experience while collaborating with the account team for continuous improvement and quality standards.
Key Responsibilities:
• Execute support tasks to meet customer expectations
• Communicate urgency and care effectively
• Deliver innovative solutions to boost satisfaction
• Analyze technical issues via remote connections
• Prepare comprehensive customer documentation and reports
Requirements:
• Degree in Electrical or Electronics Engineering
• Minimum 5 years of experience with VFDs and PLCs
• Strong customer focus and problem-solving ability
• Proficiency in Mic...
In this hybrid role, you will report to the Commercial Operations Manager and support customers by analyzing technical problems related to VFDs and PLCs. Your experience will help ensure a superior customer experience while collaborating with the account team for continuous improvement and quality standards.
Key Responsibilities:
• Execute support tasks to meet customer expectations
• Communicate urgency and care effectively
• Deliver innovative solutions to boost satisfaction
• Analyze technical issues via remote connections
• Prepare comprehensive customer documentation and reports
Requirements:
• Degree in Electrical or Electronics Engineering
• Minimum 5 years of experience with VFDs and PLCs
• Strong customer focus and problem-solving ability
• Proficiency in Mic...