I2C DS Collection & Dispute Mgmt Sr Analyst

Job Overview

Johnson & Johnson announced plans to separate its Orthopaedics business to establish a standalone company, DePuy Synthes. This role will be transferred to DePuy Synthes after the separation, where employment will be governed by DePuy Synthes processes and benefit plans.

The position is for a Collection & Dispute Management Senior Analyst located in Bogotá, Colombia as part of the Global Services Finance team in the Invoice to Cash process area.

Key Responsibilities

• Own strategic management of customer collections and open receivables for complex and high-value accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.
• Influence and drive desired customer payment behavior to optimize cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.
• Lead performance management of collection KPIs against Service Level Agreements (SLAs), identifying gaps and ...