MCAP
Resolve delinquent accounts (1–30 days) through collections and/or alternate arrangements Work proactively with homeowners to prevent future arrears Address homeowner inquiries related to: Lapsed home insurance Condominium and tax arrears Shortfalls at payout Handle inbound calls and emails to resolve mortgage arrears; occasionally initiate outbound calls on a case-by-case basis Evaluate each account by reviewing loan particulars and payment history to determine the appropriate course of action for both MCAP-owned and sub-serviced mortgages Negotiate appropriate repaym...
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Inbound Customer Service - Early Collections
Description
The Role
We’re looking for an energetic, self-driven Collections Specialist to resolve delinquent mortgage accounts and support homeowners through the collections process. You will manage early-stage arrears (1–30 days), negotiate repayment solutions, and help homeowners stay on track.
Key responsibilities include: