Xsolla
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Incident Management Leader at Xsolla
Description
Take charge of incident response as Xsolla's Technical Service Operations Lead. The role demands strong leadership, analytical skills, and a collaborative spirit to enhance system reliability and operational excellence.
As a Technical Service Operations Lead, you will coordinate incident management processes across Global Technical Operations, utilizing strong ITIL knowledge and technical insight. Responsibilities include managing communication during incidents, leading post-incident reviews, and identifying trends for continuous improvement. Your expertise in high-availability systems will drive operational performance under pressure.
Key Responsibilities:
• Serve as Incident Commander for critical incidents
• Draft and send incident updates to stakeholders
• Facilitate blameless Post-Incident Reviews
• Analyze incident trends and recurring issues
• Enforce incident management frameworks
Requirements:
• 6+ years of incident management experience
• Experie...
As a Technical Service Operations Lead, you will coordinate incident management processes across Global Technical Operations, utilizing strong ITIL knowledge and technical insight. Responsibilities include managing communication during incidents, leading post-incident reviews, and identifying trends for continuous improvement. Your expertise in high-availability systems will drive operational performance under pressure.
Key Responsibilities:
• Serve as Incident Commander for critical incidents
• Draft and send incident updates to stakeholders
• Facilitate blameless Post-Incident Reviews
• Analyze incident trends and recurring issues
• Enforce incident management frameworks
Requirements:
• 6+ years of incident management experience
• Experie...