Infrastructure Support Junior

Position

Infrastructure Support Junior

Location

Xalapa, Veracruz

Work Model

On-Site

Key Responsibilities

• Assist in the deployment and support of IT hardware and software, including PCs/laptops, printers, and mobile devices.
• Monitor ticket queries and resolve basic issues; escape more complex tickets to senior team members or vendors as needed.
• Support installation and basic maintenance of servers and storage systems under supervision.
• Follow established security procedures, including updates, antivirus, and access controls.
• Perform routine system administration tasks such as user account setup, password resets, and maintain inventory records.
• Monitor system alerts and report performance or availability issues to the team.
• Assist in troubleshooting recurring hardware and software issues and document solutions.
• Help maintain inventory of IT ass...