Intermediate Account Manager at Clio

Drive customer success as an Intermediate Customer Account Manager with Clio in Burnaby, Calgary, or Toronto. Engage accounts while maximizing customer adoption and satisfaction.
This intermediate role focuses on maintaining and improving the health of customer accounts across diverse legal sectors. You will navigate challenges, balance multiple projects, and work proactively to prevent churn and drive retention. Your understanding of customer personas will empower you to deliver exceptional value through various projects and interactions.
Key Responsibilities:
• Engage proactively with a large portfolio of customer accounts
• Minimize churn through effective objection-handling strategies
• Convert revenue opportunities and manage incoming lifecycle issues
• Lead customer-driven projects and share product feedback
• Re-engage customers to drive product usage
Requirements:
• 2+ years in Customer Success or similar roles
• Proven account management experienc...