Quercus IT
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Intermediate Infrastructure Engineer
Description
Role
This is a hands‑on technical role focused on supporting client infrastructure and resolving escalated issues. You will work across a variety of environments, supporting day‑to‑day service delivery and infrastructure‑related work, while continuing to build technical capabilities. This role operates from our Edmonton office, with regular on‑site client work. Key Responsibilities
Install, configure, and maintain IT infrastructure across client environments (e.g., workstations, monitors, printers, servers — physical and virtual) Work with network and infrastructure components including switches, firewalls, and UPS systems Troubleshoot and resolve issues across all supported hardware and systems Handle Tier 2 escalations from the service desk Monitor systems and respond to alerts Support ongoing maintenance and issue resolution across client environments Client Interaction
Communicate clearly and professionally with clients at all organizational levels, inclu...
This is a hands‑on technical role focused on supporting client infrastructure and resolving escalated issues. You will work across a variety of environments, supporting day‑to‑day service delivery and infrastructure‑related work, while continuing to build technical capabilities. This role operates from our Edmonton office, with regular on‑site client work. Key Responsibilities
Install, configure, and maintain IT infrastructure across client environments (e.g., workstations, monitors, printers, servers — physical and virtual) Work with network and infrastructure components including switches, firewalls, and UPS systems Troubleshoot and resolve issues across all supported hardware and systems Handle Tier 2 escalations from the service desk Monitor systems and respond to alerts Support ongoing maintenance and issue resolution across client environments Client Interaction
Communicate clearly and professionally with clients at all organizational levels, inclu...