Gateway Casinos & Entertainment Limited

IT Service Desk Analyst

📍 Etobicoke, Ontario, Canada ⏰ Full Time

Description

Description
 Position at Gateway Casinos Corporate Office Job Type: Full Time
Salary Range: $53,147
We Provide
Full benefits package for full-time employees
Retirement savings plan
Exciting, supportive and fun work environment
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities
The Position
The Entry-Level IT Service Desk Analyst provides first-line technical support to internal employees or external clients. This role focuses heavily on diagnosing, troubleshooting, and resolving basic hardware, software, and network issues via phone, email, and chat systems. The ideal candidate possesses a strong customer-centric mindset, basic analytical skills, and a passion for foundational information technology systems.
Key Responsibilities 
Respond to incoming customer inquiries through multi-channel su...
            

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