IT Service Desk Officer

About the job

We are looking for an experienced IT Service Desk Officer to join a large-scale technology deployment program supporting multiple sites across New South Wales. This is a hands-on role that combines traditional service desk support with onsite technology deployments, making it ideal for someone who enjoys a mix of customer support and field-based technical work.

Key Responsibilities

• Provide Level 1/2 IT support to end users via phone, email and onsite.
• Deploy, configure and support desktops, laptops, docking stations, monitors and other end-user devices.
• Install and troubleshoot network printers and basic networking equipment.
• Support technology rollouts, office moves and new site deployments across multiple locations.
• Decommission IT equipment and ensure assets are managed in line with project requirements.
• Diagnose and resolve hardware, software, c...