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IT Support Analyst at FCC
Description
Join FCC as an IT Support Analyst and deliver top-notch service desk support to empower users across Canada. Engage in a role that blends technical knowledge and customer service.
In the Technical Analyst position, you will serve as the initial contact for all IT-related inquiries at FCC. Your tasks will include diagnosing issues and effectively communicating resolutions to both technical and non-technical staff. You'll be instrumental in maintaining documentation and contributing to the knowledge base while ensuring reliable technology support.
Key Responsibilities:
• Resolve service desk incidents through various communication channels
• Conduct detailed analysis of technology-related issues
• Maintain accurate documentation of ticket updates and resolutions
• Develop knowledge base articles for common challenges
• Assist with onsite technology needs and asset handling
Requirements:
• 2–4 years of relevant cus...
In the Technical Analyst position, you will serve as the initial contact for all IT-related inquiries at FCC. Your tasks will include diagnosing issues and effectively communicating resolutions to both technical and non-technical staff. You'll be instrumental in maintaining documentation and contributing to the knowledge base while ensuring reliable technology support.
Key Responsibilities:
• Resolve service desk incidents through various communication channels
• Conduct detailed analysis of technology-related issues
• Maintain accurate documentation of ticket updates and resolutions
• Develop knowledge base articles for common challenges
• Assist with onsite technology needs and asset handling
Requirements:
• 2–4 years of relevant cus...