People Corporation
IT Support Analyst

📍 Toronto, Ontario, Canada ⏰ Full-time
Description

 
  Job Description 
 We are seeking a IT Support Analyst to join our team in Toronto, ON. Reporting to the Manager of IT Support, the IT Support Analyst will be responsible for providing Tier I & II support in a multi-faceted role handling both frontline Service Desk support and customer service, along with Tier I & II end user equipment support, troubleshooting, maintenance, and repair. This technical role will be required to work closely with Senior and C-Level executives and be able to effectively work and communicate with their peers or leaders in other geographically separated locations.
 
   The IT Support Analyst will:  
 Act as a point of contact for phone calls, emails, and Help Desk tickets from staff regarding IT issues and inquiries
 Receive, log and manage all Help Desk channels from internal staff via telephone, email, or Manage Engine Service Desk application
 Maintain an Asset Database and t...
            
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