IT Support Specialist (Bogotá)

THE JOB AT A GLANCE

The IT Support Specialist Tier 1 will help our Support Engineering team ensure that all Carbon Health internal customers’ technology needs are met and that their IT problems are solved with Health IT tickets at a tier 1 level and elevate to the appropriate parties when necessary. The excel at communication and organization. Additionally, this individual will be great at providing excellent customer service when triaging and addressing customer needs. Their communication will be impactful, empathetic, and consistent with the IT team workflows.

WHAT YOU’LL DO

• Work alongside a driven, fast paced IT Support team troubleshooting and resolving 60+ tickets on a weekly basis in order of priority and within our SLA commitments.
• Assist employees remotely via written correspondence, video calls, and telecommunications all while documenting your troubleshooting and analysis of issues in a timely and concise manner.
• Following...