Procom
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IT Support Specialist Procom Markham
Description
Become an IT Support Specialist with Procom in Markham, Ontario, for a 5-month hybrid contract. Focus on providing technical solutions and exceptional user support.
As an IT Support Specialist, you will ensure seamless operations for both internal users and customers. This role requires a degree in IT and 1-3 years of experience in IT support. Responsibilities include troubleshooting issues, logging tickets, and installing software while guiding users through technical challenges effectively.
Key Responsibilities:
• Act as the primary point for IT-related issues
• Track and resolve issues using ITSM software
• Configure and update operating systems and applications
• Provide user training and support via multiple methods
• Document issues and resolutions for compliance
Requirements:
• Computer Science or IT diploma/degree
• 1–3 years of relevant IT support experience
• Proficiency with Windows/Mac and Microsoft 365
• Familiar with ITSM tools such as ...
As an IT Support Specialist, you will ensure seamless operations for both internal users and customers. This role requires a degree in IT and 1-3 years of experience in IT support. Responsibilities include troubleshooting issues, logging tickets, and installing software while guiding users through technical challenges effectively.
Key Responsibilities:
• Act as the primary point for IT-related issues
• Track and resolve issues using ITSM software
• Configure and update operating systems and applications
• Provide user training and support via multiple methods
• Document issues and resolutions for compliance
Requirements:
• Computer Science or IT diploma/degree
• 1–3 years of relevant IT support experience
• Proficiency with Windows/Mac and Microsoft 365
• Familiar with ITSM tools such as ...