ITIL Problem Manager (LATAM) – Technology Infrastructure

Job Summary

TD SYNNEX is seeking an experienced ITIL Problem Manager to lead Problem Management activities across the Americas region, driving service stability, operational excellence, and continuous improvement initiatives.

This role is responsible for identifying recurring issues, conducting root cause analysis, driving remediation plans, managing major incidents when required, and partnering with technical teams to prevent service disruptions. The ideal candidate combines strong ITIL expertise, enterprise infrastructure knowledge, analytical skills, and the ability to communicate complex technical topics to both technical and executive audiences.

Reporting directly to the regional leadership team, this position plays a critical role in improving service reliability and ensuring accountability across infrastructure, applications, and support organizations.

Key Responsibilities

ITIL Problem Management